• Refund Policy – Digital Products (7 Days)

    At m3lme , we are committed to providing high-quality digital wedding planning templates and ensuring customer satisfaction. This policy outlines our refund terms in a clear and transparent way.

    Digital Product Information

    • Digital Only: All products sold on m3lme.shop are digital. No physical items will be shipped.
    • Delivery Method: After purchase, you will receive instant access via:
      • A download link on the confirmation page
      • A confirmation email
    • Format: Products are delivered as Google Sheets or downloadable PDF files
    • No Extra Costs: Our templates are fully compatible with Google Sheets, a free tool. No additional software or subscription is required

    Refund Eligibility

    • 7-Day Refund Window: You may request a refund within 7 days of your purchase date
    • Usage Condition: Refunds apply only if the product has not been fully used or excessively accessed
    • Fair Review: All requests are reviewed to ensure fair use of our digital products

    Valid Refund Reasons

    Refunds will be approved in the following situations:

    • You did not receive your product after purchase
    • The file is corrupted or cannot be accessed
    • The product differs significantly from the description on our website

    Refund Process

    To request a refund, please contact us at:

    • Email: support@m3lme.shop

    Include the following details:

    • Your Order Number
    • The reason for your request

    We will review your request and respond via email.

    Refund Processing Time

    • If approved, refunds will be processed to the original payment method within 1 business days.
    • Payment Method: Refunds are issued to the original payment method (e.g., Stripe / Credit Card)
    • Free Refunds: No fees or additional costs will be charged for refunds
    • No Return Required: As this is a digital product, no return is necessary

    Contact & Support

    If you have any questions, feel free to contact us:

    • Brand: m3lme
    • Email: support@m3lme.shop
    • Phone: +21267895426

    Address: HAY BENMRAH RUE 10 NO 18 OUJDA, OUJDA 60000, Morocco